Get in touch
Contact & Support
Our customer service team is dedicated to answering all incoming requests. Whether it is an order question, a lab report request, or a bulk inquiry — we are here to help.
Email Support
For orders, product inquiries, and general support.
Response Time
We aim to answer every request within 24 hours on business days.
Usually under 4 hours
Shipping Questions
Track your order or ask about delivery times and carriers.
Lab Report Requests
Request COA documents or verification for any product batch.
What we can help with
Common reasons customers reach out
Order Status & Tracking
Check delivery progress, update shipping details, or resolve carrier issues.
Product & Purity Questions
Ask about formulations, stability, storage conditions, or batch-specific data.
Account & Payment
Update billing info, resolve payment issues, or request an invoice.
Frequently asked questions
Quick answers to common questions
Did not find what you needed?
Reach out directly and our team will get back to you as soon as possible.
support@peptideslux.comTypical response time: within 24 hours